Privacy Policy

Last updated: October 24, 2024

Introduction

Welcome to SkillFolio. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our services.

Information We Collect

We collect the following types of information:

  • Personal Information: Name, phone number (for WhatsApp OTP), email address, and professional details
  • Resume Data: Work experience, education, skills, certifications, projects, and other career-related information you provide
  • Payment Information: Billing details processed securely through Razorpay (we do not store credit card information)
  • Authentication Data: OTPs sent via WhatsApp (Meta Cloud API) and email, JWT tokens for session management
  • Usage Data: Pages visited, features used, time spent on platform, and interaction patterns
  • Device Information: Browser type, device type, IP address, operating system, and screen resolution
  • Cookies: Authentication tokens, theme preferences (light/dark mode), and analytics data (see our Cookie Policy)
  • Communication Data: Messages sent through contact forms and support interactions

How We Use Your Information

  • To create and manage your account using phone (WhatsApp OTP) or email authentication
  • To provide and maintain our resume building and AI-powered services
  • To process payments and manage subscriptions through Razorpay
  • To send OTP verification codes via WhatsApp (Meta Cloud API) and email (Nodemailer)
  • To send notifications about your resumes, subscription status, and important updates
  • To improve and personalize your experience using analytics (Google Analytics)
  • To analyze usage patterns and enhance our platform features
  • To provide customer support and respond to your inquiries
  • To detect and prevent fraud, security issues, and technical problems
  • To comply with legal obligations and enforce our terms of service

Data Security

We implement industry-standard security measures to protect your data:

  • All data is encrypted in transit and at rest
  • Secure authentication using JWT tokens
  • Regular security audits and updates
  • Restricted access to personal data
  • Payment processing through PCI-compliant Razorpay

Data Sharing

We do not sell, rent, or trade your personal information. We may share data with:

  • Service Providers:
    • Meta (WhatsApp Cloud API) - for WhatsApp OTP verification messages
    • Nodemailer - for email OTP verification and notifications
    • Razorpay - for secure payment processing
    • MongoDB Atlas - for secure database hosting
    • Vercel - for application hosting and content delivery
    • Google Analytics - for anonymous usage analytics
    • HuggingFace - for AI-powered resume features (Phi-3 Mini model)
  • Legal Requirements: When required by law, court order, or to protect our rights and safety
  • Business Transfers: In case of merger, acquisition, or sale of assets (with notice to users)

Your Rights

You have the right to:

  • Access and review your personal data
  • Request correction of inaccurate data
  • Request deletion of your account and data
  • Export your data in a portable format
  • Opt-out of marketing communications
  • Lodge a complaint with a supervisory authority

Cookies and Tracking

We use cookies and similar technologies to enhance your experience. See our Cookie Policy for more details.

Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations. You can request data deletion at any time.

Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect data from children.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes via email or platform notification.

Contact Us

If you have questions about this privacy policy, please contact us at:

  • Email: privacy@skillfolio.com
  • Address: SkillFolio Technologies, India